This document only summarizes the most important points of our General Terms and Conditions of Sale for Consumers and doesn’t substitute the full version.
1. GENERAL PROVISIONS
2. THE CONTRACT OF SALE
3. PAYMENT CONDITIONS
4. DELIVERY CONDITIONS
5. WITHDRAWAL FROM THE CONTRACT
6. RIGHTS FROM DEFECTIVE PERFORMANCE
7. REGISTRATION ON THE WEBSITE
8. LIABILITY AND USING THE WEBSITE AND OFFERED PRODUCTS (DISCLAIMER)
- Summary of Terms
By the contract of sale, we undertake to deliver you the goods as specified in your purchase order, whereas you undertake to take over such goods and pay the whole purchase price as specified in the order. For conclusion of the contract, your order and our acceptance of the order is needed.
THE CONTRACT OF SALE
- How to submit an order?
You can always submit an order via our website (by filling a form), or by any other way currently allowed on our website.
The binding purchase order is submitted by clicking the button “Proceed to Paypal or Place order” and finishing payment.
You can cancel an order which has not been accepted by us yet via email. All orders accepted by us are binding. Later cancellation of the order is only possible by an agreement with us. If you cancel an order of the goods, among which it is not possible to withdraw from the contract, we are entitled to claim the reimbursement of the costs already expended by us to that time.
- What payment methods are accepted?
The purchase price can be paid mainly by the following manners:
- by transferring money to our bank account under the SEPA scheme (for buyers from the EU, Iceland, Liechtenstein, Norway, Switzerland, Monaco or San Marino only);
- on-line via payment system PayPal prior the delivery;
- in cash when sending the goods by cash on delivery;
Any other payment methods and potential extra fees connected with some payment methods are stated on the website.
- When is the price due?
In case of a cash payment, the purchase price is due as of the take over the goods. In case of a non-cash payment, the purchase price is due within five days from the acceptance of the order. Your obligation to pay the purchase price, when using a non-cash payment method, is fulfilled as of the moment we receive the respective payment at our bank account. If we do not receive the price when it is due, we have the right to withdraw from the contract.
- How do we send the goods?
Depending on location, we use the Czech Post, DPD, GLS, or other services as a carrier. You can choose the respective delivery method at the purchase order.
In the purchase order the final price including the delivery costs corresponding to your selection will be always stated.
- When will the goods be delivered to you?
The time of delivery of the goods is always depending on the availability of the goods and on the chosen method of transport and payment. We cannot grant you the time of delivery of the goods by the carrier. In case of any problems related to the time of delivery please contact us and we will try to solve this situation.
The goods available in stock are handed over to a carrier usually within three working days from the acceptance of the order (at cash on delivery), eventually from the moment your payment is credited to our bank account (in case of a non-cash payment). The time of delivery of the goods is usually within 7-21 days.
WITHDRAWAL FROM THE CONTRACT
- How can you withdraw from the contract?
If you are a consumer, you can withdraw from the contract within 14 days from the day of accepting the goods; if the delivery is divided into several parts, then from the date of the final delivery. We recommend you send a notice of withdrawal from the contract to our contact address or to our contact email and to send the goods together with a completed and signed withdrawal form to our delivery address: Krameriova 1127/33, 790 01, Jeseník, Czech Republic without delay. You can use a template form for the withdrawal from the contract.
RIGHTS FROM DEFECTIVE PERFORMANCE
In exercising of the rights from a defective performance we will proceed in accordance with our Warranty Claim Guidelines.
The seller is responsible to the buyer for the goods to have no defects.
If a defect occurs within six months of the takeover, the goods are deemed to have been defective already at takeover. The buyer is entitled to claim the right to a defect that occurs with consumer goods within twenty-four months of the takeover.
How to proceed with your warranty claim?
Assert your warranty claim with us without undue delay from finding out of the defect.
Claim can be asserted in the following manner:
- For faster processing you can contact us in advance by telephone, e-mail or by writing.
- Deliver the claimed goods (other than by the way of cash on delivery, which we are not taking over) to our delivery address Krameriova 1127/33, 790 01, Jeseník, Czech Republic.
- When sending the goods, wrap it in the suitable packaging to avoid damage or destruction.
- We advise you to attach a receipt or tax document – invoice if it has been issued, or other document evidencing the purchase of the goods, together with a description of the defect and a proposal of a manner dealing with your claims. Failure to submit any of the documents listed above shall not preclude a positive settlement of the claim under statutory conditions
You can use our Product Warranty Claim Form.
The moment of asserting the warranty claim is the moment when we were notified of the occurrence of the defects and the right from warranty was claimed.
Inbox warranty claim is handled promptly, but not later than 30 days from the date of the assertion of the warranty claim, unless we agree otherwise. You will be issued a written confirmation about the assertion and the settlement of the claim.
In the event of a disputed claim we will decide on its acceptance within three working days from the date of assertion of the claim.
REGISTRATION ON THE WEBSITE
- How can you register on the website?
By the registration via the registration form situated on the website is created a user account. Keep the access data to the user account in secret. We are not responsible for any misuse of the user account by a third party.
Information provided within the registration must be truthful and complete. We are authorized to delete an account, created with false or incomplete data, without any compensation. In case of change of your user details we recommend their change in the user account without undue delay.
- For which purposes is user account created?
Through the user account you can primarily make and track your purchase orders and manage the user account. Any other features of the user account are always stated on the website.
- When do we have the right to delete your user account?
Note that we have the right to delete your user account without any compensation, if violation of good manners, valid legal regulation or these Terms occurs via your user account.
LIABILITY AND USING THE WEBSITE AND OFFERED PRODUCTS (DISCLAIMER)
When you purchase a crystal from this site, you agree to do so at your own risk. Be aware that some minerals can be toxic. Do not ingest minerals or elixirs produced using them without counseling an authorized doctor first.
By using our products and services, you hereby consent to our disclaimer and agree to its terms.